Shipping Policy

Effective Date: July 13, 2026

Thank you for shopping with Pure Herbal Nutrition. We are committed to delivering your order safely and as quickly as possible. Please read our Shipping Policy before placing an order.

1. Order Processing

• Orders are processed within 1–2 business days after confirmation.

• Orders placed on weekends or public holidays will be processed on the next business day.

• Once your order has been shipped, you will receive a shipping confirmation.

2. Delivery Time

Estimated delivery times may vary depending on your location.

• Local Deliveries: 2–5 business days

• Remote Areas: 5–7 business days

• International Orders (if available): 7–15 business days

Please note that these are estimated delivery times and delays may occur due to weather conditions, courier operations, customs clearance, or other unforeseen circumstances.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before your order is confirmed.

From time to time, we may offer free shipping promotions on selected orders or during special campaigns.

4. Order Tracking

Once your order has been dispatched, you may receive tracking information (where available) so you can monitor the delivery status of your shipment.

5. Incorrect Shipping Information

Please ensure that your shipping address and contact details are accurate before placing your order.

Pure Herbal Nutrition is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

6. Failed Delivery Attempts

If delivery cannot be completed because the customer is unavailable or provides incorrect information, the courier may attempt redelivery or return the package.

Additional shipping charges may apply for reshipping returned orders.

7. Damaged or Missing Orders

If your order arrives damaged, defective, or incomplete, please contact us within 48 hours of delivery with clear photos or videos of the package and product.

We will investigate the issue and provide a suitable resolution, which may include a replacement or refund where applicable.

8. International Shipping

If international shipping is available, customers are responsible for any applicable customs duties, import taxes, or local fees imposed by their country's authorities.

9. Shipping Delays

While we strive to deliver every order on time, we are not responsible for delays caused by:

• Courier service disruptions

• Natural disasters

• Customs clearance

• Public holidays

• Government restrictions

• Other events beyond our reasonable control

10. Contact Us

If you have any questions regarding shipping or your order status, please contact our customer support team through our website's Contact Us page or customer support email.